F.A.Q.

Yes, all original artworks and limited edition prints include a gallery-issued certificate of authenticity to prove the artwork's originality.

Yes, many of our artists accept custom commissions. Please contact us at hello@kartugallery.com to discuss your ideas and we will connect you with the artist to bring your vision to life.

Yes, we offer art rentals for both individuals and businesses. To rent art, please contact us at hello@kartugallery.com with your rental inquiry, and we will provide you with the details and options available.

Yes, we offer professional framing services for our artworks. Please contact us at hello@kartugallery.com to discuss the available options and pricing.

Use code FREEWINTER for free Australia-wide shipping the whole winter!

We strive to provide transparent and convenient shipping options for our customers.

Prints - For all print orders, we offer a flat-rate shipping fee of $15.

Original Artwork - Shipping prices for original artwork vary depending on factors such as size, weight, and destination. The shipping fee will be calculated during the checkout process.

We aim to ensure that shipping fees are fair and reflective of the specific requirements for each order.

If you purchase an original work it will be delivered directly from the artist’s studio to the shipping address you provide.

Prints are printed locally in Australia and will be shipped directly to you.

Yes, you can still get art delivered. Please contact us at hello@kartugallery.com, and we will assist you with your order.

Each original item ships directly from the artist themselves, and the shipment method may vary depending on the artist's preferences. However, we ensure high standards of packaging to safeguard your artwork during transit. Here are the typical shipment methods:

Cardboard box shipping - Your original item will be securely packed in a sturdy cardboard box, providing ample protection during transit.

Tube shipping - Prints will rolled and be shipped in a tube.

Our pricing structure includes the 10% Australian GST (Goods and Services Tax), already factored into the final price. For prints, which are produced locally in Australia, there are no additional international customs or taxes to consider.

However, since the majority of our original artwork originates from Europe, buyers should be aware that they may be responsible for any applicable taxes and customs duties upon receiving their purchase. These charges are determined by the customs authorities in the destination country and are the responsibility of the buyer. We advise reaching out to the customs department for further details on potential taxes and duties associated with your purchase.

We offer convenient payment options to make your shopping experience seamless. Currently, we accept the following payment methods:

Visa, MasterCard, and American Express. Please note that there is a surcharge for American Express transactions. We also accept payments via Afterpay through our website, allowing you to split your purchase into manageable instalments.

Please note that at this time, we are unable to process payments through PayPal, wire transfer, or cheque. We apologise for any inconvenience this may cause.

Returns for change of mind are not accepted. Refunds are not provided for change of mind purchases.

If damage occurred during delivery, the delivery person handling your painting or print must issue a statement acknowledging the damage. Please send us an email with a copy of that statement and pictures of the damage so that we can find a solution. A refund will only be issued if the damage caused by the courier is irreparable. If the damage is fixable, we will handle the fixing process. However, if you are dissatisfied with the damage-fixing options, only store credit can be issued.